Terms and conditions
FPS [feet per second]
The stated feet per second (FPS) listed on our website is based on the results achieved on the first unit taken into stock from our suppliers. Subsequent units on newer deliveries or new production runs may deviate from this figure substantially.
Before sale we check weapon power [FPS Levels] ourselves in store using acetech Brand Chronometers to ensure compliance in accordance with UK Laws. This check is done solely for this purpose and is not done in relation to checking the performance, range or accuracy of the item.
11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages would be classed as miss-use and voids all warranty on all AEGs supplied by us, Patrol Base Ltd, unless specified by ourselves on the product page on our website. This includes units where manufacturers, suppliers, other retailers or the airsoft media state that a unit is 11.1V LiPo ready.
11.1v LiPo batteries should only be used in guns where we have specifically stated that the item is suitable for 11.1v LiPo in the product specification or description of the product.
If any problems are deemed to have arisen from user error we cannot accept a return or issue a refund, we may still be able to help you in repairing the problem however this may be a chargeable service.
Examples of user error are, and not limited to:
We do understand that users like to modify their weapons, however we may not be able to cover a repair once a permanent alteration or modification has been made, or if the weapon has been taken apart outside of expected maintenance (such as for normal cleaning and lubrication).
Stripping a Weapon Completely during Cleaning
Although regular maintenance is essential and failure to perform this can lead to premature wear or damage, incorrectly maintaining or excessive dismantling can also cause issues.
Stripping and cleaning a gas powered weapon only entails splitting the slide and frame [or receiver on a rifle], checking seals, wiping dirt from moving parts and applying fresh lubricant. Removing parts, such as the trigger mechanism, can cause damage and is considered user error.
Maintaining an electric powered weapon only typically entails basic cleaning to ensure the item is free from dirt and debris. Any further work, such as gearbox maintenance, should be carried out by our Shop Technicians.
Use of Poor Quality BBs
There are many different brands and types of BBs available and you do not have to purchase them from ourselves, however we do ask that you ensure that the ones you do use are of good quality.
Please don't use cheap / low quality BBs in airsoft replicas supplied by us, if we find evidence that low quality BB have been used we may not be able to accept a return or offer a refund.
Unfortunately, more and more RIFs booked in to our workshop with damage caused by a poor choice of BB. Poor quality BB’s are BB’s which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks or poor weighting ratio.
We recommend any of the brands that you will see available on our website, if we feature the BBs on our website we have typically tested them thoroughly and can confirm they are safe to use with your Airsoft Weapons.
Accidental Damage by Dropping, Miss-use and Debris etc
Although airsoft guns are typically built and designed to last they are at the end of the day still toys, and as such are not manufactured to the same build quality as real firearms. Dropping, hitting, throwing, and dipping in mud etc can cause permanent damage to airsoft replicas. We cannot accept returns of weapons that have been mistreated, abused or with parts missing and broken etc.
Use of the incorrect Charging unit
Please ensure that when charging batteries the correct type of charger is used. For example, do not use a Li-Po charger to charge a Ni-Mh battery, or a Ni-Mh charger to charge a Li-Po battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.
Included Free Chargers / Batteries
A number of manufacturers include a free battery and charger in the box, although this can be quite handy when just starting out, we would always highly recommend purchasing a seperate battery and charger.
The reason for this is it is typical for these items to be a very cheap / low quality product that will not allow you to get the best out of your new gun. The charger is usually of an EU style 2-pin plug [which can be used in a normal UK shaver socket] and does not offer safety features, included on aftermarket options, like an auto-shut off feature when the battery is fully charged, the battery is also usually of a lower capacity than aftermarket ones and will need recharging far more often.
Due to the nature of these items, and the fact that we do not stock them separately, unfortunately we cannot accept returns of these batteries and chargers if they come supplied with a weapon as a ‘free gift’ from the manufacturer.
Removing Screws, Nuts and other Parts using the Improper Tools
We cannot accept the return of items which have been taken apart using the wrong tools, or have had screws, nuts or bolts damaged due to mistreatment. Please ensure that you do not use ball headed Allen keys on any airsoft equipment, as this can lead to threading and serious damage.
Please note, this includes all screws and nuts, including the quick change spring release nut at the back of some receivers.
Use of Incorrect Lubrication
Do not use lubrication which is not designed for use with airsoft products. We cannot accept returns, or cover the cost of repairs for weapons which have been damaged through the use of inappropriate lubricants.
Examples of an appropriate range of lubricants are the Abbey range of lubricants found on our website.
Examples of inappropriate lubricants are: WD40, abrasive lubricants, and mineral oil based lubricants.
In order to purchase an Airsoft Weapon, also known as a Replica Imitation Firearm, you must be over 18. This applies to both weapons in standard Military Colours as well as Two Toned Weapons.
When ordering you will be asked to confirm your Age which will be stored against the order as proof, and if required we reserve the right to put your order on hold until we have received proof that you are over 18.
The colours will be as close to the preview pictures as possible, however, there could be slight variations depending on the application.
Refunds and Returns.
If on receipt a weapon is faulty then contact us immediately. Please Do not under any circumstances attempt to diagnose or fix any issues by disassembling the RIF in any way no matter how small. Any attempt to do this will invalidate your option to have the issue diagnosed and if applicable, fixed at no cost to yourself.
Faulty items less than 30 days
If you have returned a faulty item to us within 30 days of having received it then once it has been inspected, unless the fault is found to be due to user error or misuse, you can choose to either have the item refunded, replaced or repaired, we will also cover the cost of returning the item to you if repaired or replaced. [if the item is unrepairable or is not cost effective to repair then we may choose to issue a refund or replacement instead of a repair].
Faulty items over 30 days but less than 3 months
If you have returned a faulty item to us outside of 30 days of having received it but within 3 months then once it has been inspected, unless the fault is found to be due to user error or misuse, the item will be repaired and returned to you free of charge. [if the item is unrepairable or is not cost effective to repair then we may choose to issue a refund or replacement instead of a repair].
What happens if a faulty item is not covered or is over 3 months old
If an item is returned over 3 months after receipt, has not been purchased from us at all or after inspection we are unable to determine that the item has suffered from a manufacturing defect and you are unable to provide evidence of this, we may still be able to offer a repair however this would likely be a chargeable service.
If this is the case we will contact you to discuss this prior to commencing any work.
Once a refund has been agreed we will typically process it straight away and it should clear back onto the original payment method within 7 working days, however during busier periods or if there are any other issues this process may take longer. We will however look to ensure all refunds are issued within a maximum of 14 days.
When a refund would not be offered
There are certain circumstances where a refund may not be available examples of these are listed below:
If you knew an item was faulty when you bought it [i.e. a ‘boneyard item’]
If you have damaged an item by trying to repair it yourself or getting someone else to do it (though we may still offer to a repair it, provide a replacement or a partial refund)
Items that have been altered after receipt, either by you or a 3rd party
Non-faulty customised items [such as two toned items or modified workshop items]
Items returned by someone other than the original customer
Non faulty items that have been used more than would be needed to inspect the items as you would reasonably do in a shop prior to purchase [a reduced refund may still be available, please contact us to discuss this].